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Loss of utilities

Power cuts and loss of other utilities can happen at any time and with little warning. While utility companies in Scotland have well-tested plans in place, it is important to take simple steps to prepare for a short period without electricity, gas or mains water supplies.

Loss of power - who to contact

If you experience loss of power, you should call 105, which will connect any customer to the correct network operator which distributes power in their region. You can find out more about 105 here.

The direct numbers for the electricity distribution networks can also be found here:

Gas distribution network:

Be prepared - Top tips

  • Having a well-stocked emergency kit at home will help until things get back to normal. This includes things like a battery operated or wind-up torch and a battery powered or wind-up radio.
  • Keep mobile phones, laptops or tablets fully charged - so you will have use of battery power for a short time at least if there is a power cut.
  • A non-mains powered landline telephone will help you stay in touch during any disruptions to your power supply.
  • Get your friends and family thinking ahead and learn the steps that can be taken to be prepared. 


Special requirements

  • The utility companies work closely with local authorities to make sure that vulnerable people get the support they need during any disruptions to normal service.  
  • You should let your supplier know if you have a disability or are chronically sick, or you depend on a continuous supply of power for medical equipment or mobility equipment, such as stair lifts and hoists.  

    Scottish Power Energy Networks: call 0330 10 10 444, or use their online form.

    Scottish and Southern Electricity Networks: call 0800 294 3259 (landline/mobile) / 0800 316 5457 (textphone), or use the online form. You can find further information on the Priority Services Register here.

  • You should also contact your supplier if you are visually impaired or have hearing difficulties, or you are of state pensionable age, or you have other specific requirements.
  • You should also contact your network operator if you have children under 5, as you qualify for Priority Services in this case too.
  • If you have elderly relatives or neighbours who might need help during a power cut, please check up on them.

More support and advice is available from your gas, electricity, water and communications suppliers.