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Welfare Services

Staffing and/or management of emergency centres

Providing volunteers to staff or manage various types of centres:

Rest Centres

Family & Friends Reception Centres

Survivor Reception Centres

Humanitarian Assistance Centres

Emergency Mortuaries

British Red Cross, Scotland
Royal Voluntary Service (RVS) (previously WRVS)
Salvation Army (East)
Scottish Community Councils
International Rescue Corps

Feeding & refreshment provision

Feeding of emergency responders and/or those affected by the emergency (taking into account cultural considerations).

Continuity of services i.e. meals on wheels

Salvation Army (East)
Salvation Army (North)
Salvation Army (West)
Scottish Community Councils

Clothing

Sourcing and distribution of appropriate emergency clothing for those in need

British Red Cross, Scotland
Salvation Army (East)
Salvation Army (North)
Salvation Army (West)
Scottish Community Councils

Financial and legal advice

Providing financial advice about entitlements, grants, loans, claims, etc in relation to disaster appeals. Where direct advice is not available, signposting individuals to appropriate organisations and channels of information

Citizens Advice Scotland (CAS)

Resettlement of affected populations such as evacuees

Providing practical & emotional support to individuals affected. May include providing such services as transport and escort, tracing & messaging, assisting individuals to access first aid services

British Red Cross, Scotland
Salvation Army (East)
Salvation Army (North)
Salvation Army (West)
Scottish Community Councils

Supporting and comforting

Providing practical & emotional support through (some or all) of:

  • Telephone helplines
  • Face-to-face meetings &/or visits.
  • Services may include:
  • Listening
  • Befriending
  • Providing spiritual, religious or emotional support
British Red Cross, Scotland
Samaritans (Scotland)
Salvation Army (East)
Salvation Army (North)
Salvation Army (West)
Scottish Community Councils
Victim Support Scotland
Work Place Chaplaincy Scotland

Information and advice

Providing telephone helplines, drop in centres, individual visits, leaflet drops, mobile units & other single points of contact for the community.

Signposting individuals to relevant specialist organisations and information

British Red Cross, Scotland
Royal Voluntary Service (RVS) (previously WRVS)
Citizens Advice Scotland (CAS)
Salvation Army (East)
Salvation Army (North)
Salvation Army (West)
Scottish Community Councils
Work Place Chaplaincy Scotland

Refugee services

Providing practical and emotional assistance to vulnerable asylum seekers & refugees, including orientation services, peer befriending, emergency support and provisions

British Red Cross, Scotland
Salvation Army (East)
Salvation Army (North)
Salvation Army (West)

Home care & support services

Enabling regaining of confidence and independence through the provision of assistance with shopping, collecting prescriptions, offering companionship etc

Royal Voluntary Service (RVS) (previously WRVS)
Salvation Army (East)
Salvation Army (North)
Salvation Army (West)
Scottish Community Councils

Bedding and blankets

Sourcing & distributing appropriate bedding (e.g. blankets, sleeping bags)

British Red Cross, Scotland
Salvation Army (East)
Salvation Army (North)
Salvation Army (West)
Scottish Community Councils

Hygiene resources & advice

Sourcing & distributing of hygiene packs (e.g. wash kits, toiletries) and/or advice

British Red Cross, Scotland
Royal Voluntary Service (RVS) (previously WRVS)
Scottish Community Councils

Care of children

Offering support, friendship and practical assistance to families with young children

Salvation Army (East)
Salvation Army (North)
Salvation Army (West)

Support at Airports & other transport hubs

Meeting and greeting individuals; providing first aid, provision of clothing, spiritual, religious and emotional support etc

British Red Cross, Scotland