The information here is to help you understand how, when
and why Ready Scotland uses social media.
Ready Scotland is the Scottish Government's public information
portal on preparing for and responding to
This is not an emergency service. If you are in need
of emergency services you should call 999 and seek help that
We don't use social media every day, only when we believe we
have something to tell you that we think you might find
useful. While we are using social media we will try to
monitor relevant activity during the working hours of 9am-5pm, but
this is not guaranteed.
The Scottish Government's Resilience Room Support Team is
responsible for operating this social media policy and for posting
You can view the tweets of the organisations we follow
on the home page of Ready Scotland, and we will update this list
from time to time.
- We will use Twitter to highlight the advice carried on Ready
Scotland from time to time, and also during some emergency
- We will use Face Book from time to time, mainly to share good
practice in community resilience and during any resilience
campaigns that we run.
- If you send us a direct message (@replies), we cannot guarantee
that we will be able to reply.
- Ready Scotland and the Scottish Government take no
responsibility for the content of tweets or messages from third
You are welcome to provide feedback on this policy or on any
aspect of Ready Scotland by sending us an email.
Our commitment is that we will:
- Only tweet or message with information relevant you may find
helpful to prepare for or to minimise the effects of an actual or
- Re-tweet information only from official sources, such as
national or local emergency responders relevant to the
- Try to pick up trends in the social media conversation so we
can offer information that is helpful to the widest audience.
In return we ask you to:
- Think before you tweet or message, as social media are public
spaces and others will see your message.
- Retweet, like and share our information when you can.
- Tweet and message responsibly to avoid the spread of inaccurate
information from unofficial sources, or to risk creating
- Be polite - and not to use abusive, racist or otherwise
- Provide feedback to ReadyScotland@scotland.gsi.gov.uk.
The alert system is designed for use only in the most
extreme of situations. If you have signed up for email or SMS
alert it is very likely that these will be issued only very
1 May 2012