Utility companies in Scotland have contingency plans in place to
deal with all kinds of emergencies. These are regularly tested,
both in exercises and during live events. Even so, disruption to
electricity, gas and water supplies can and does occur, often as a
result of severe weather conditions or accidental damage.
Interruptions to supply (known as outages) usually happen suddenly
and with little warning. However, there are steps that we can all
take to ensure that we are better prepared for these events.
- When outages occur, the problem is usually resolved quickly.
But it's worth thinking about the actions you could take now to
prepare for a short period without electricity, gas or mains water
supplies. Having a well-stocked emergency kit at
home will help you through until things get back to normal.
- Find out who your electricity, gas and water suppliers are (the
information will be on your utility bills) and make a note of their
emergency contact details.
- The utility companies work closely with local authorities to
make sure that vulnerable people get the support they need during
any disruptions to normal service. You should let your supplier
know if you have a disability or are chronically sick, or you
depend on a continuous supply of power for medical equipment or
mobility equipment such as stair lifts and hoists. You should also
contact your supplier if you are visually impaired or have hearing
difficulties, or you are of state pensionable age, or you have
other specific requirements. You may be eligible to be registered
as a priority user.
- Find out what local and national services are available in your
area to provide news, advice and updates during times of
disruption. If you have a wind-up or battery-powered radio, you
will be able to listen to advice issued by local radio stations. A
non-mains powered landline telephone for your home or business will
also help you stay in touch.
More support and advice is available from your gas, electricity,
water and communications suppliers.
Electricity distribution networks:
Gas distribution network:
Water supply: