Power cuts and loss of other utilities can happen at any time
and with little warning. While utility companies in Scotland have
well-tested plans in place, it is important to take simple
steps to prepare for a short period without electricity, gas
or mains water supplies.
Loss of power - who to contact
If you experience loss of power, you should contact the company
which distributes power in your region.
Electricity distribution networks:
Gas distribution network:
Be prepared - Top tips
- Having a well-stocked emergency kit at home
will help until things get back to normal. This includes things
like a battery operated or wind-up torch and a battery powered or
- Keep mobile phones, laptops or tablets fully charged - so you
will have use of battery power for a short time at least if there
is a power cut.
- A non-mains powered landline telephone will help you stay in
touch during any disruptions to your power supply.
- Have the telephone numbers you might need to
hand. Download the Ready Scotland smartphone
app to store all your emergency contacts in one place.
- The utility companies work closely with local authorities to
make sure that vulnerable people get the support they need during
any disruptions to normal service.
- You should let your supplier know if you have a disability or
are chronically sick, or you depend on a continuous supply of power
for medical equipment or mobility equipment such as stair lifts and
hoists. If you live in the area covered by Scottish Power Energy
Networks contact them on 0330 10 10 444 or by using the online form
at www.spenergynetworks.co.uk to
register for their priority service.
- You should also contact your supplier if you are visually
impaired or have hearing difficulties, or you are of state
pensionable age, or you have other specific requirements.
- If you have elderly relatives or neighbours who might need help
during a power cut, please check up on them.
More support and advice is available from your gas, electricity,
water and communications suppliers.