Loss of utilities

Power cuts and loss of other utilities can happen at any time and with little warning. While utility companies in Scotland have well-tested plans in place, it is important to take simple steps to prepare for a short period without electricity, gas or mains water supplies.

Loss of power - who to contact

If you experience loss of power, you should contact the company which distributes power in your region.

Electricity distribution networks:

Gas distribution network:

Be prepared - Top tips

  • Having a well-stocked emergency kit at home will help until things get back to normal. This includes things like a battery operated or wind-up torch and a battery powered or wind-up radio.
  • Keep mobile phones, laptops or tablets fully charged - so you will have use of battery power for a short time at least if there is a power cut.
  • A non-mains powered landline telephone will help you stay in touch during any disruptions to your power supply.
  • Have the telephone numbers you might need to hand. Download the Ready Scotland smartphone app to store all your emergency contacts in one place.  

Special requirements

  • The utility companies work closely with local authorities to make sure that vulnerable people get the support they need during any disruptions to normal service.
  • You should let your supplier know if you have a disability or are chronically sick, or you depend on a continuous supply of power for medical equipment or mobility equipment such as stair lifts and hoists. If you live in the area covered by Scottish Power Energy Networks contact them on 0330 10 10 444 or by using the online form at www.spenergynetworks.co.uk to register for their priority service.
  • You should also contact your supplier if you are visually impaired or have hearing difficulties, or you are of state pensionable age, or you have other specific requirements.
  • If you have elderly relatives or neighbours who might need help during a power cut, please check up on them.

More support and advice is available from your gas, electricity, water and communications suppliers.